This policy covers pawbao.app, the PawBao apps and related services, and everyone who uses them: pet owners, creators and viewers, breeders and kennels, shelters and rescues, buyers and sellers, pet care providers and businesses.

Account: your email address, the date you confirmed you are 18 or older, and the sign-in codes we send you.

Profile: your handle, display name and bio if you add them, the interests you pick, your pets’ details if you add them, and your invite (referral) code and who invited you.

Activity: videos you upload with their captions, links and the pets you tag, who and which pets you follow (both are public, like on other social apps), what you like, comments, gifts you send and receive, and reports you file.

Coins and payouts: your coin balance, purchases (package, amount, date and Stripe’s payment reference) and earnings. Card details are handled by Stripe; we never see or store your full card number. If you set up payouts, Stripe collects the identity, tax and bank details it needs, and we keep only your Stripe account reference and payout history.

Pet care details you add (weight, behavior, health notes, emergency contact) are shown only to you and to providers you book for that pet.

Pet services: if you offer services, your business name, city, the center and radius of your service area on the map, your services and prices, photos of your place, its facilities and the days you’re closed (all public); booking requests you send or receive (pets, days and times, message), private care updates (photos, videos and notes a provider sends during a booking, kept in private storage and visible only to the owner and that provider), and reviews.

Business inquiries: the name, email and message you send from the Advertise page.

Shops: the products you list (name, price, condition, stock, which pet it is for, shipping, weight and box size, photo, link, description), how many people viewed them, your store subscription, and orders (item, amount, the shipping address, the shipping service paid for and tracking number). A buyer’s shipping address is shown only to the seller of that order.

Calculated shipping: if you sell with USPS / UPS prices, the address you ship from (kept private); if you buy such an item, the address you enter to see shipping prices.

LIVE: when you stream or watch, the stream’s title, start and end time, viewer counts, gifts and donations, and the product or brand pinned to it. Video, sound and chat pass through our streaming provider in real time; PawBao does not record them. If you turn on “Show where I am on the map”, we keep your location rounded to about 100 m and a place name (found through OpenStreetMap) while the LIVE lasts, show it on PawBao Maps, and delete it when the LIVE ends.

Location: only if you tap “Use my location” (for example to set your service area), your browser shares your position once, after asking you. We save only the point you confirm on the map.

Adoption: whether a pet is listed for adoption, who listed it (owner, shelter, found pet or breeder), its city, description, sex, birth date and price (breeders), and adoption requests you send or receive (message and answer).

Messages: what you write to other people in Messages (and which pet a message is about), kept so the conversation stays available to both of you. PawBao staff may read a conversation only to look into a report of abuse, fraud or a safety problem.

Brand Collaborations: your brand profile and campaigns (brands), and your applications, pet, pitch and, for free products, the shipping address you give (creators). Your address is shown only to the brand you apply to.

Breeders: your kennel profile (account type, kennel name, contact name, city, state, ZIP code, breeds, year founded, registry and license numbers, description), your listings (pets and litters with breed, sex, birth and ready dates, color, price or price range, registration, pedigree, health, parents, photos and status), and the documents you upload (pedigree, registration, health and genetic records, license). We don’t ask breeders for a phone number, email, website or social media accounts: families reach them through PawBao messages.

Saved and followed: the listings you save and the kennels you follow, so we can tell you when a pet becomes available or a kennel adds a litter. Reports you file about a listing (the reason and any note) are seen only by PawBao.

Device permissions: PawBao uses your camera, microphone, photo library or location only when you start something that needs them (recording a video, going LIVE, adding a photo, “Use my location”) and your device asks you first. You can turn them off in your device settings at any time.

Pet insurance: if you ask for quotes, which pet, your ZIP code and the coverage you chose.

PawBao Maps: businesses you list or places you add (name, address, map location, contacts, photos, what makes them pet-friendly), your plan, claims you send (with the work email the confirmation code goes to), and reviews you write.

Watching: which videos you watch, how much of each (and whether you watched it again or shared it), so the For You feed can show you more of what you enjoy. If you are not signed in, this is tied to a random ID stored in your browser, not to you.

Technical: basic logs (IP address, device and browser type, time of request) kept by our hosting providers for security.

To run PawBao: sign you in, show your feed, save your profile, and count invites.

To order the For You feed: we rank videos by how viewers watch them (watch time, finishing, rewatching, sharing, follows, likes and comments) and by the kinds of pets you pick or watch most. New videos are first shown to a small group of viewers. Ranking is automatic; nobody reads your watch history.

To keep PawBao safe: check videos, review reports, and stop abuse and spam.

To process coin purchases and creator payouts, and to prevent fraud.

To send notifications in the app and, for bookings, gifts, adoption requests and reviews, by email (you can turn emails off in Profile › menu). For Messages, you get one email when someone writes and you haven’t read it yet, not one per message. When a pet you follow is in a new video, you get a quiet in-app note (at most once a day per pet). When someone you follow lists a product for a kind of pet you have, we may send you a quiet in-app note; we use the pets on your profile for this and nothing else.

To get shipping prices and pass the order’s address to the seller who ships it.

To contact you about your account or important changes. No marketing emails without your consent.

Ads: businesses can promote a place or a listing; anything paid for is labeled “Sponsored” or “Paid partnership”. Ads are chosen by what’s on the screen (for example the city or kind of pet), not by tracking you on other sites.

We do not sell or rent your personal information, and we do not share it for cross-context behavioral advertising.

There are no third-party ad trackers in the pilot.

Cookies: we use only what the app needs to work, like keeping you signed in and remembering your settings in your browser. No advertising or cross-site tracking cookies. If we ever add optional analytics or ads technology, we will update this policy first and give you a way to say no where the law requires it.

Supabase (database, file storage, sign-in). Your data is stored on servers in Canada.

Stripe (payments and creator payouts), Resend (emails), Expo (web hosting), OpenStreetMap (map tiles and finding a city you type, which receive your IP address and the search), LiveKit (LIVE video, sound and chat, passed through in real time), and Shippo with USPS and UPS (shipping prices: the ship-from and ship-to addresses and the parcel’s weight and size). They may only use your data to provide their service to us, under their own privacy policies.

If you ask for pet insurance quotes, we will share that request (your pet’s details, ZIP code, chosen coverage and email) with the one insurance partner we sign, only so they can quote you. We will name the partner in the app before we share anything.

We may disclose information if the law requires it, or to protect people or animals from harm.

Where your data is processed: in the United States and Canada, by us and the providers above, with the protections their agreements require.

Your handle, display name, bio, pets, videos, comments, who you follow and who follows you are public. Gifts you send may be shown to the creator. If you offer pet services, your business name, city, service area, services, prices and reviews are public as soon as you publish your profile. Your email, coin balance, purchases, earnings, likes, bookings and reports are private.

Business listings on PawBao Maps and reviews of them, with your name and photo, are public. Claims are seen only by PawBao.

Products in your shop are public. Pets you list for adoption, with their city and description, are public. Adoption requests and Messages are seen only by you and the other person.

Kennel pages and approved listings are public. Your street address is never shown: listings show only the city and state. Pet documents are stored privately: only you and PawBao staff who review them can open the files; others see only which documents PawBao verified. Uploading a document doesn’t publish it.

When you contact someone (a breeder, a shelter, a pet care provider or a seller), they see what you choose to send: your display name and handle, the pet or listing it’s about and your message. Watching videos, following, saving a listing or joining a LIVE never shows anyone your email, phone or address.

If you pin a product from your PawBao shop to a video, it is shown with your video.

A LIVE is public while it lasts: anyone with the link sees and hears it, and everyone watching sees chat messages and gifts with the sender’s name. Your ship-from address is never shown to buyers.

We keep your data while your account is open, and only as long as we need it for the reasons above.

When you delete your account we remove your profile, pets, videos, comments, follows, shop products, listings, kennel page and documents. Unused coins are lost. We keep payment, order, booking and payout records for up to 7 years (taxes and disputes) and reports about cruelty or child safety. Copies in backups are removed within 30 days.

LIVE locations are deleted when the LIVE ends; LIVE video, sound and chat are not recorded.

You can see and change most of your data in the app, and delete your account in Profile → ☰ → Delete account or at pawbao.app/delete-account. To get a copy of your data or ask us to correct or delete it, email support@pawbao.app from the address you signed in with. We answer within 30 days. We may ask you to confirm it’s you before we act.

If we say no to a request, we explain why, and you can ask us to look at it again by replying to our answer.

If you live in California or another US state with a privacy law, you have these rights by law, and we will not treat you differently for using them.

PawBao is for people 18 and older; we ask for your age when you sign up. We do not knowingly collect information from anyone under 18, and never from children under 13. If you believe a child has an account, email us and we will delete it.

Data is encrypted in transit, and every database table has access rules so people can only read and change what they are allowed to. Sign-in uses one-time codes, so there are no passwords to steal. Only a few PawBao staff can see private data, and only to run the service, review reports or answer your requests. No system is perfectly secure, so we will tell you promptly if a breach affects your data.

Other websites: pages outside PawBao, like Stripe’s payment page, have their own privacy policies.

If we change this policy in a significant way, we will tell you in the app or by email before the change takes effect. The current version is always at pawbao.app/privacy.

PawBao is operated by Omni Transformation Systems LLC, United States. Privacy questions: support@pawbao.app.